PRIVACY POLICY

1. INTRODUCTIOIN:
 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from LETHARGY website.

We recognize the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us. LETHARGY managed by Alina Yanover (registration number: 320496185) is the controller of your personal data under applicable data protection laws.
 

2. PERSONAL INFORMATION WE COLLECT:
 

When you visit the site:

  • information about your web browser

  • IP address

  • Time zone

  • some of the cookies that are installed on your device

  • information about the individual web pages or products that you view, what websites or search terms referred you to the LTRG website, and information about how you interact with the LTRG website.

 

 When you make a purchase:

  • name

  • billing address & shipping address

  • payment information (including credit card numbers and PayPal username)

  • email address

  • phone number

 

3. HOW DO WE USE YOUR PERSONAL DATA:
 

In providing your personal data, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:

  • Communicate with you.

  • To process your orders via our online services.

  • To send you marketing offers such as newsletters (only if you have subscribed us, made a purchase, or registered to the website). You can always unsubscribe all newsletters from the bottom of the email, or by contacting us info@lethargy.shop

  • To answer your queries and to inform you of new or changed services.

  • Screen our orders for potential risk or fraud.

  • To analyse your personal data to get to know you better and enhance

 

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

 

4. WHAT ARE YOUR  RIGHTS?
 

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a LTRG account you can edit your personal data under your account and membership pages.

  • You have the right to request information about the personal data we hold on you at any time. You can contact LETHARGY that will provide you with your personal data via e-mail.
     

  • You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a LTRG account you can edit your personal data under your account and membership pages.
     

  • You have the right to erase any personal data processed by LTRG at any time except when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
     

  • You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by editing the settings on our website.

 

5. SHARING YOUR PERSONAL INFORMATION:
 

We share your Personal Information with third parties to help us use your personal Information, as described above.  For example, we use WIX to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

6. HOW DO WE PROTECT YOUR PERSONAL DATA?
 

We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form.  This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. Your card details are processed with a very high level of security.

 

7. DATA RETENTION:
 

When you place an order through the LTRG website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

8. CHANGES:
 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

9. CONTACT US:
 

For more information about our privacy practices please contact us by e-mail at info@lethargy.shop

 

STAY TIGHT!

RETURNS AND REFUNDS:

 

INTERNATIONAL RETURNS AND REFUND POLICY

International customers can return or exchange items within 20 days as of their purchase date, provided that the returned items are still unworn, unwashed and with all original tags attached. Shipping costs will not be returned, and it is the buyer's responsibility to pay the return shipping costs. Returned items must be unworn, unwashed and with all original LETHARGY tags attached.

 

To return or exchange items, please send an email to info@lethargy.shop with the order number as the topic. We will forward you detailed instructions for you on how to return/exchange the items. Financial refunds for international returns shall include only the amount paid for the products. Refund can be made only to the same PayPal account/credit card which the order has been placed. Financial credits will be processed within 10 business days from receiving the returned item.

 

EXCHANGE AND REFUND INSIDE ISRAEL

If you are unhappy with your purchase for any reason, you can exchange the item within 14 days of purchase. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs. Returned items must be unworn, unwashed and with all original tags attached. For making the exchange, contact us by email before sending back the original item.

You can cancel the deal by contacting us by email within 48 hours of receiving the delivery. The financial credit shall be reimbursed provided that the product is returned unworn, unwashed and with all original LETHARGY tags attached. We will contact you to complete the credit process. The credit refund will be made within 10 business days from the day of returning the item. Refund can be made only to the same PayPal account/credit card which the order has been placed.

 

FOR MORE INFORMATION CONTACT US:

info@lethargy.shop

 

STAY TIGHT!

 

STAY TIGHT

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